How to request support?

Information

Experiencing a problem with the Supplier Portal?

What should you do?If you experience any problems with the Supplier Portal, you can request for support directly from Supplier Portal.

Click on "?" Help & Support menu in the top-right corner of the page and then choose "Request support" from the list.

Main pageYou will be directed to the CBG Service Desk welcome page and will be asked to enter your email address to either log in or sign up.

How to log inIf you have done it beforeIf you have registered support requests before, log in using your CBG Service Desk login and password.

If you forgot your password, click on "Forgot password?" and you will be notified about an email being sent to your address:

Open the email and click on "Reset my password":

Enter your new password and click on "Confirm":

If you have never done it beforeIf this is your first time logging a support request, first you need to click on "Sign up with password":

A message asking you to check the email you provided to finish signup will be displayed:

If you didn't receive the e-mail, please check the Spam folder in your Inbox. Alternatively, you can click on Resend signup link.

Click the Sign Up button, and you will be redirected to the page where you can set your name and password

Now you can start and log a support request!

How to request supportSelect Translator Support:

Then, select the type of issue with which you need support; in this case, Supplier Portal:

Select whether you are having Invoicing or Translation problems:

Write a title and a description of your problem, and click Send.

It's all done, your problem has been registered.

How to check up on your requestsYou can always log in to the CBG Service Desk at https://cbg-jira.atlassian.net/servicedesk/ using your login and password.

In the right upper corner you will find the "Requests" menu:

Here you will find your requests. You can open your requests clicking on the Reference number or the Summary field:

Here you can see the answer to your request, its status, and the possible solution to your problem.

In the window at the bottom, you can write an additional comment to your request.

In the upper right corner you can click on the notifications icon to stop receiving notifications about this request.

Notifications about any changes in your request will be sent to the e-mail address you've provided.

If you are unable to use CBG Service Desk for whatever reason, please contact your project manager.