1. Scope of Services
These General Terms and Conditions (“Terms”) apply to all translation and language services (“Services”) provided by CBG Konsult & Information AB and any of its affiliated companies or subsidiaries (collectively referred to as the “Company”) to its customers (“Customer”), unless otherwise agreed in writing.
2. Provision of Services
2.1 The Company provides professional translation and related language services as agreed with the Customer, according to the specifications set out in the corresponding service order, quote, project, or written agreement (“Project Agreement”).
2.2 The Company shall provide the Services with reasonable care, accuracy, diligence, and adherence to the Customer’s instructions and in accordance with industry standards.
3. Customer Obligations
3.1 The Customer shall provide complete, accurate, and legible source materials, reference documents, and any necessary terminology resources in a timely manner.
3.2 The Customer is responsible for the legal right to use and transmit the source materials, and for ensuring that no copyright or third-party rights are infringed.
3.3 The Customer shall designate a contact person authorized to make decisions and approvals relating to each project.
4. Delivery Dates and Delays
4.1 Delivery dates shall be mutually agreed upon in writing as part of each quote or Project Agreement.
4.2 The Company will make every reasonable effort to meet agreed delivery deadlines.
4.3 Delivery dates are indicative and may be subject to adjustment in case of:
- late delivery of source materials by the Customer,
- changes in project scope or specifications by the Customer,
- unforeseen circumstances beyond the Company’s reasonable control.
4.4 The Company will notify the Customer as soon as possible of any anticipated delays.
5. Project Modifications
5.1 Any modifications, additions, or changes to the scope of work, source materials, deadlines, language pairs, file formats, or any other project parameters requested by the Customer after the project has commenced, shall be considered a Project Modification.
5.2 Upon receiving a Project Modification request, the Company shall review the request and assess its impact on delivery schedule, pricing and fees, resource allocation, and overall project feasibility.
5.3 The Company shall promptly communicate to the Customer any necessary adjustments to delivery dates, fees, or conditions resulting from the requested modification(s).
5.4 Work on the modified scope will only proceed once both parties have agreed in writing to the revised terms.
5.5 If no agreement is reached on the proposed adjustments, the Company will proceed based on the originally agreed scope.
5.6 The Customer acknowledges that significant mid-project changes may affect overall quality, consistency, and delivery timelines, and agrees that the Company shall not be held liable for any delays or deficiencies arising from such modifications.
6. Customer Cooperation and Unresolved Queries
6.1 In the event that, during the performance of the Services, the Company identifies ambiguities, inconsistencies, or requires clarification regarding the content of the source materials that may affect the accuracy or quality of the translation, the Company shall submit written queries to the Customer.
6.2 If the Customer fails to respond to such queries in a timely manner, or does not respond at all, and the Company proceeds based on its best professional judgment, any errors or inaccuracies arising directly from the lack of clarification shall not be deemed a breach of contract by the Company.
6.3 If subsequent corrections are required due to unresolved queries, the Company shall provide the Customer with an estimate of the additional time and cost necessary to perform such corrections. These corrections will only be carried out after the Customer provides written approval of the additional terms, including acceptance of any associated costs.
7. Use of Resources and Technology
7.1 The Customer acknowledges that the Company may deliver the Services by using its internal resources or through external subcontractors, freelance translators, editors, reviewers, or specialized third-party vendors ("Subcontractors").
7.2 The Company reserves the right, at its sole discretion, to utilize technology solutions as part of the translation process.
7.3 The Customer acknowledges that the Company may use technological solutions, including but not limited to Translation Memory (TM) systems, Terminology Management tools, Machine Translation (MT) systems, Large Language Models (LLMs), including generative AI platforms, or other automation or AI-assisted technologies. Such tools may be used solely or in conjunction with human linguistic professionals, as determined by the Company in its professional discretion, to provide the Services, where appropriate.
7.4 The use of Subcontractors or technology shall not relieve the Company of its responsibility to deliver Services as per the agreed specifications.
7.5 The Customer acknowledges that the process may involve data processing by third-party providers, subject to applicable data privacy laws. The Company will make reasonable efforts to ensure that any such processing is performed in compliance with relevant legal and contractual obligations.
8. Confidentiality
8.1 The Company undertakes to treat Customer materials as confidential and shall not disclose such information to any third party, except to Subcontractors necessary for the performance of the Services.
8.2 Subcontractors and technology providers engaged by the Company shall be subject to confidentiality obligations to protect the Customer’s information.
8.3 The Customer shall also treat as confidential all proprietary methods, tools, and processes used by the Company in delivering the Services.
9. Quality and Complaints
9.1 The Company commits to delivering Services according to internal and industry-standard quality procedures, so that the result meets expected quality standards and is suitable for its intended purpose.
9.2 The Customer shall review delivered work promptly and notify the Company in writing of any complaints or quality issues within thirty (30) days of delivery. The Customer may not make any other claims if such notice has not been given within these 30 days.
9.3 If a justified complaint is raised, the Company shall have the right to correct or improve the translation at its own expense within a reasonable timeframe. In such a case other remedies may not be raised.
9.4 The Company’s liability for quality issues is limited to incorrect translation, omission, spelling errors, grammatical errors and failure to follow any approved glossaries.
10. Intellectual Property
10.1 Upon full payment, the Customer shall acquire ownership of the final translated deliverables produced under the Services.
10.2 The underlying systems, software, configurations, methodologies, models, know-how, etc. incorporated into the translation process for the provision of the Services shall remain the exclusive property of the Company.
10.3 Any translation memories, glossaries, or linguistic assets created or maintained in connection with the Services shall be deemed the property of the Company.
10.4. The Company shall not disclose or repurpose Customer-specific or confidential information contained in translation memories, glossaries and other linguistic assets created or maintained in connection with the Services, in a manner that compromises the Customer’s proprietary content.
10.5. The Company should maintain reasonable safeguards to ensure that such linguistic assets are handled in compliance with confidentiality obligations and protected against unauthorized access, use, or disclosure.
11. Limitation of Liability
11.1 The Company shall not be liable for any indirect, incidental, or consequential damages arising out of the provision or use of the Services.
11.2 The Company's total liability for any claim related to the Services shall not exceed the fees paid by the Customer for the specific project giving rise to the claim.
12. Invoicing and Payment
12.1 Fees for the Services shall be set forth in the Project Agreement, quote, or order confirmation.
12.2 Invoices are issued upon delivery (unless otherwise agreed) and are payable within thirty (30) days of the invoice date.
12.3 Late payments may be subject to interest charges at the statutory rate, plus any reasonable collection costs.
12.4 The Company reserves the right to suspend or withhold further work if outstanding invoices remain unpaid beyond the agreed payment terms.
13. Force Majeure
The Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, labor disputes, power failures, cyberattacks, or government actions.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Stockholm District Court.